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LEGAL

Terms &Conditions.

Revision Policy

The allotted number of revisions is based on your selected package and you can demand as much revisions as stated in your package details. We focus on providing the best services to our customers and will continue revising until your needs is met. You are not liable to pay additional price if the design concepts are not changed. You will have your revised design in 48 hours.

TURN AROUND TIME

CRE8TIVEBOT has 48-72 hour turnaround time for most design services. This is not the complete time from start to finish for a project, only the turnaround time for a single iteration of a design stage. Depending on the kind of service the time required for revisions could be a minimum of 48 hours to 72 hours, this time means 2 working days, For example:

  • Logo Orders placed or Revisions Requested on a Monday will be delivered by Wednesday.
  • Logo Orders placed or Revisions Requested on a Friday will be delivered by end of day Tuesday.

REFUNDS

CRE8TIVEBOT does not offer refunds, including for change of mind. If you cancel a project, you pay for all work completed up to the date of cancellation, and deposits are not refundable.

Nothing in these terms excludes, restricts or modifies your rights under the Australian Consumer Law. If a service fails to meet a consumer guarantee, you are entitled to the remedies the law provides.

QUALITY ASSURANCE POLICY

CRE8TIVEBOT will do its best to meet your requirements and our designers do their best to fulfill your expectations. We believe in providing best designs and each of our designs is well researched and well crafted.

100% SATISFACTION GUARANTEE

  • Our unlimited revisions policy is to make sure that you are 100% satisfied.
  • We aim at exceeding your expectations and strive to accomplish it.
  • We do not stop our revisions until you are completely satisfied with your design (number of revisions will be according to your package).

DELIVERY POLICY

  • The complete order will be sent to the mentioned account on the date stated on Order Confirmation as well as a confirmation email will also be sent.
  • The turnaround time will be according to the package, the minimum time required is 2 business days.
  • Websites will only be made live once all dues have been cleared. Under no condition a website will be made live if there are any kind of dues outstanding.
  • In case of an urgent or rush order, contact our customer support team.

DESIGN OWNERSHIP & RIGHTS

All finalised Designs provided by CRE8TIVEBOT are done so on a written request of finalisation by the client and upon finislastion the client receives all the final core files of the logo and owns 100% of all rights of ownership to the said logo.

  • Client shall own the final the Final Design provided by CRE8TIVEBOT in all its entirety.
  • All ownership rights of the said finalised design will belong to the client 100%.
  • The Client is free to use the finalised design as they see fit.
  • Client shall not, however, own any materials, media or other content generated during any revision cycles leading up to the Final Product.

CONTENT CREATION & POPULATION

CRE8TIVEBOT will not be responsible for creating or populating content (e.g. text/Images) into the website, unless purchased exclusively otherwise. In which case:

  • CRE8TIVEBOT will populate the website with content created for the client
    • The content/text for the website will be created specifically for the customer's website.
  • CRE8TIVEBOT will populate the website with images.
    • CRE8TIVEBOT will acquire stock imagery for client from stock photo websites.
    • Images will be purchased upon approval from the client.
    • CRE8TIVEBOT will not be responsible in any way shape or form, for any similarities between images used on the site that may or may not resemble other websites.
  • CRE8TIVEBOT will populate the website with products and product details.
    • Product images and product details will be provided by the client.

N.D.A. & REPUTATION MANGEMENT POLICY

  • CRE8TIVEBOT, does not share the customer information with regarding their project or contact details with anyone. The client's person and project information is kept confidential at all points.
  • Once the project is completed successfully. Both parties CRE8TIVEBOT and The Client agree not to intentionally defame or otherwise disparage the other with respect to matters arising after project completion.
  • Once the project is completed successfully. Each Party agrees to refrain from (and CRE8TIVEBOT shall take reasonable steps to cause its officers and directors to refrain from), either directly or indirectly, hereafter making any defamatory comments of any type or nature whatsoever to anyone about the Client (and in the case of the Company, its employees, officers, directors, agents, consultants, affiliates, investors or business partners).

RECORD MAINTENANCE

CRE8TIVEBOT keeps the records of finalized designs so that in case of any misplaced order, you will be provided the exact file.

CUSTOMER SUPPORT

Our Customer Support Team is present in the office Monday - Friday 9 AM to 5 PM GMT to answer all of your concerns and queries over the phone on 0420 463 400. All other queries after business hours need to be emailed through the Team Works Account section by the customer and will be picked up the next working day.

TECHNICAL SUPPORT POLICY

CRE8TIVEBOT is primarily a design service and design consultancy provider. We will design and develop the services that the client needs. On occasions our packages and services purchased will include technical aspects to help the client with their websites and emails. CRE8TIVEBOT will provide the client with the basic information regarding those services and the settings required to make those services works. CRE8TIVEBOT will not be responsible for providing detailed trainings or installations of said services on the Customer's end. Such services may include but not limited to:

  • Website Deployment
    • CRE8TIVEBOT will deploy the website for the customer on
      • A Hosting server provided by us.
        • Hosting Service provided by CRE8TIVEBOT is a free service provided to the client as an added feature without any cost. It is acquired from a Third Party Service provider
      • A Hosting server provided by the customer (purchased from a Third Party)
        • In the event the website is hosted on third party webserver purchased by the customer, CRE8TIVEBOT will not be held responsible for any kind of server or hosting related issues.

There is no Service Level Agreement (SLA) between client and CRE8TIVEBOT in terms of technical assistance or service outage, unless purchased separately as an ongoing maintenance service.

  • Website Content Management System (CMS: Content Management System)
    • CRE8TIVEBOT will provide the customer with a user manual to use the Website CMS (Content Management System).
    • CRE8TIVEBOT will not be responsible for training the client in the said Website CMS (Content Management System).
  • Emails Setup
    • CRE8TIVEBOT will be providing the customer with the necessary settings and information to install the emails on their end.
    • CRE8TIVEBOT will not be responsible for installing said emails onto the customer end.
    • CRE8TIVEBOT will not be responsible for providing technical support or assistance in troubleshooting errors on email usage as all our emails are on open servers and accessible by all service providers.

CRE8TIVEBOT will not be held responsible in any way for customer's failure to execute, install or learn the usage of above said services on their end, as the responsibilities for those lie on the customer's end.

COMMUNICATION POLICY

  • All Feedback requests or Revisions Requests or any other instructions that pertain to the order need to be done through email to hello@cre8tivebot.com.au in order to be considered official.
  • CRE8TIVEBOT will not be responsible for any communication done via any other platform or any phone numbers not provided by us. Our only phone number is 0420 463 400.
  • Emails Sent back and forth through official emails that is "hello@cre8tivebot.com.au" are to be only considered forms of valid communication.
  • We are not responsible for any damages, issues or delays caused due to contacts made through means of communication not provided by us.
  • We take full responsibility of all the information provided through our official domains.

Domain and Hosting

Domain and hosting will be provided for free with website packages, where applicable.

All the email accounts provided with website packages can be configured on third party email soft-wares such as outlook. Each email account will have 10MB of space.

If you are not hosting your website with us, we will not provide email accounts.

Delivery Policy

All design order files are delivered as per the date specified on the "Order Confirmation". An e-mail is also sent to inform the client about their design order delivery. All policies pertaining to revisions are subject to the date and time of design order delivery. We deliver all our customized design orders via e-mail within 5 to 7 days of receiving your order. For rush delivery, contact us on 0420 463 400 for a quote.

Record Maintenance

We keep a record of your finalized design once we provide you the final files.

If you require the final files again in the future we can send them to you at your request.

Communication Policy

YOU agree that CRE8TIVEBOT is not liable for any correspondence from email address (es) other than the ones followed by our own domain i.e. "@cre8tivebot.com.au" or/and any phone number other than 0420 463 400. CRE8TIVEBOT should not be held responsible for any damage(s) caused by such correspondence.

100% Unique Design Guarantee

At CRE8TIVEBOT we guarantee that all of our customers' logos are made from scratch. This way you will have a logo that is tailor made for your requirements. We guarantee that your logo will be unique and impress your clientele

Reactivation Policy

If the client gets unresponsive for a month or more then the project will be considered closed. A reactivation fee will be charged for the said project.